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This role is to support Client Support team in the planning and execution of the related activities across the required business lines.
As a significant support function, interacting with the customer and internal stakeholders, customer experience is paramount for the team.
This individual will be a point of contact for a number of desks in relation to client management related activities including the management of end to end onboardng for new clients and new product set ups. Delivery of these activities and proficient management Information is essential to succeeding in this area.
Key responsibilities:
· Point of contact for end to end onboarding co ordination: drive liaison with KYC, Legal, Credit Regulatory and operational teams
· Proactively find solutions to reduce time to market for onboarding
· Identifying opportunities for improving our end-to-end customer experience
· Develop a positive understanding of key systems and end to end process across Bank and Securities
· Co-ordination with internal teams with regards lifecycle management related activities e.g. account opening & closing, RMA Set up, mandate changes, other operational set up,
· Direct intera