Job Title:
Team Leader, Operations
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key Responsibility :
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Responsible for following agreed execution governance model, escalation & communication plans
Ensure team members achieve agreed work standards
Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.
Evaluation of operational practices and procedures
Provide expertise and leadership in assigned functional area
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
Identify and drive continuous improvement and initiatives in the process




Coach & mentor team members enabling them to effectively lead their teams
To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams, inter departments, cross functions across locations
Manage a team of at least 18-20+ executives
Ensure staff engagement and motivation at all times
Desired Skills :
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
Ability to mentor, coach and provide direction to team members
Willingness to work in a adaptable schedule
Education : Graduate
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, eve

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📍 Gurugram