Concentrix is a technology-enabled global business services company specializing
in customer engagement and improving business performance. We partner with
ambitious, progressive executives around the world to future-proof their
business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
• Ensure quality data is in an analyzable format
• Produce regular business reporting and trending quality issue insights
• Robust written and verbal communication skills; comfortable providing
constructive feedback and telling a meaningful story with data
• Required to present audit findings to client and internal stakeholders,
provide feedback to improve quality, attend sessions with client stakeholders to
provide insights on quality improvements and collaborate with training to help
develop quality improvements
• Conduct calibration, creative approvals, perform fraud audits and compliance
audits, and define and update quality frameworks to match the workflows
• Should have solid understanding of workflow, tools used for providing services
• Have experience working as an Agent in same/similar workflows.
• Preferably have previous experience in QA roles.
• Excellent time management skills and the ability to prioritize work
accordingly
• Experience with Google Sheets, Docs and Slides
• Ability to adapt to a fast-paced environment and changing criteria/workflows
• Ability to effectively interact and collaborate across functions and levels
Educational Qualification: Graduation
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment
process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind
of fees in exchange for offer letters from Concentrix. Offer letters and other
recruiting correspondence from Concentrix are printed on Concentrix letter head
with authentic signatures of appropriate Concentrix authorities.'