Senior Ops Manager, India
Reporting Manager: VP of Fulfilment
Working Hours: Monday - Friday, 9:00am - 6:00pm IST
Location: 100% on-site, Mumbai, India
About the Role
We are looking for a highly proactive, data-driven, and people-first Senior Operations Manager to lead our India fulfilment operations. You will own end-to-end India fulfillment , collections, outbound shipments and export documentation. This role bridges hands-on execution with team leadership, process rigor, and data-led decision making, and requires strong operational judgment and the ability to thrive in a fast-evolving, high-growth startup environment.
This is a senior, in office leadership role with full accountability for people, performance, and culture within the India fulfillment team building on an established operation, developing a growing team, and driving measurable improvements in delivery and compliance performance.
About Us
Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global diamond and jewellery industry operates.
Our DNA centres on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai, Nivoda is the go-to marketplace for the global diamond and jewellery industry.
What You'll Do
Own India Fulfilment, Collections & Shipment Performance
Take full ownership of India fulfilment operational KPIs: collections turnaround, shipment accuracy, export documentation, and on-time delivery
Own the India shipping and collections teams end-to-end, including day-to-day execution and escalations
Ensure India export processes customs documentation, duty drawback support, and carrier compliance are executed correctly and on time
Manage relationships with carriers, customs agents, and logistics partners in India to optimise cost, speed, and reliability
Drive Continuous Improvement with Data
Own weekly and monthly operational metrics (collections, de
📌 Senior Operations Manager, India (Mumbai)
🏢 Nivoda
📍 Mumbai