Job title: US Property and Casualty – Personal Lines – Assistant Manager/ Manager – Pune/Gandhinagar

Skills And Responsibilities Minimum 8+ years of experience in managing Property and Casualty Insurance clients, preferably in Personal lines Policy Administration process

Manage and resolve client / internal day-to-day queries seeking assistance as required

Effective & Timely responses to all queries from both internal and external stake holders

Monitor Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards working with under advice from key contact/stakeholders.

Identify and involve in process improvement initiatives

Deliver as per defined KPI's for the role - Maintain Quality and Turnaround standards

People Management - Staff mentorship, schedule adherence and addressing staff grievance

Strong Operations management skills to deliver to internal and external process requirement

Key Responsibilities Ensure smooth day to day operations and adherence to Service level agreements across processes





Build and maintain solid client relationships to ensure their expectations are met and exceeded

Identify areas for process improvement through continuous improvement methodologies and automation tools.

Manage and lead operations team ensuring they are trained, Motivated and aligned with business objectives

Ensure resource planning and allocation to meet workload demands

Define KPI’s for staff , evaluate performance and provide appropriate feedback

Ensure compliance with client specific guidelines and company policies

Manage risks associated with errors, data breaches by implementing strong controls and audits

Prepare and present detailed weekly/monthly reports to client and internal stakeholders on performance , SLA adherence and improvement initiatives

Participate in governance meetings to discuss account status and operational challenges and action plan

Ensure a superior customer experience by aligning service delivery with the clients end customer needs

📌 US Property and Casualty – Personal Lines – Assistant Manager/ Manager – Pune/Gandhinagar
🏢 Golden Opportunities
📍 Pune