Responsibility

- Schedule and conduct live video verification calls.

- Verify identity through face match, ID match, and document validation as per acceptable document guidelines

- Request resubmission of unclear, incomplete, or non-compliant documents and upload ver ified copies into the system

- Follow up with candidates who have not completed onboarding using calls, email and mes saging tools

- Identify duplicate profiles and escalate discrepancies as per defined process

- Ensure candidate profiles are complete, accurate and moved to the employee stage upon completion

- Work on all allotted cases and make calls accordingly to meet process timelines

- Maintain strict confidentiality and comply with clean desks and secure working environment requirements

- Attention to detail is mandatory due to compliance-sensitive nature of the role





- Be open to cross-training on other processes or departments as per workload and busi ness requirements

Requirements

- Minimum Graduate (Bachelor’s Degree mandatory)

- Minimum 1+ year of experience handling US voice process / US calls

- Experience in I-9 verification and compliance is a strong advantage

- Experience of handling live video interactions with candidates preferred

- Excellent English communication skills (Neutral accent mandatory)

- Ability to interact professionally with US candidates and stakeholders

- Strong attention to detail and compliance orientation

- Ability to work in US shift (10 AM – 7 PM EST, flexible ±1 hour)

- Willingness to work in a secure environment handling sensitive documents
- A solid and thorough background verification will be conducted prior to onboarding

📌 US Onboarding Specialist (Navi Mumbai)
🏢 Inspiroz India
📍 Navi Mumbai