We are looking for dynamic and detail-oriented professionals for our US Lead Verification Process. The role involves handling inbound and outbound calls, verifying customer details, validating intent, and ensuring compliance with TCPA and client-specific guidelines. The candidate will play a critical role in ensuring high-quality verified leads for clients across Insurance, Healthcare, Financial, and Home Services verticals.
Role & responsibilities
1. Lead Handling & Contact
- Handle inbound calls to verify leads.
- Engage with customers using approved scripts and disclosure statements.
- Maintain a skilled and customer-friendly communication approach.
2. Identity & Intent Verification
- Verify customer identity and eligibility criteria.
- Confirm genuine interest in products/services.
- Capture and record TCPA-compliant consent.
3. Data Capture & Disposition
- Accurately update lead status in CRM systems:
- Verified
- Not Interested
- Callback
- Do Not Contact
- Invalid
- Ensure structured and error-free data entry.
4. Compliance & Quality
- Adhere to US compliance standards (TCPA, HIPAA where applicable).
- Follow client-specific scripts and validation checklists.
- Maintain high QA scores through accurate and compliant calls.
5. Coordination & Reporting
- Work closely with QA and Team Leads for feedback and improvement.
- Meet daily productivity and quality targets.
- Ensure timely disposition and real-time CRM updates.
Process Coverage (Domains)
Candidates may work across
- Insurance: Auto, ACA, Medicare, Life, Health
- Healthcare: CGM, DME, Medical Devices, Genetic Testing
- Financial: Personal Loans, Debt Relief, Credit Repair, Mortgage
- Home Services & Legal: Solar, Roofing, HVAC, Personal Injury
Preferred candidate profile
Experience
- Experience in BPO / Call Center / Lead Verification / Tele-calling
- 1-3 years experience in US Lead Verification process
Required Skills
- Excellent English communication skills (verbal & listening)
- Strong convincing and probing skills
- Basic computer knowledge (CRM, data entry)
- Ability to handle objections and customer queries
- Attention to detail and accuracy
Preferred Skills
- Experience in US Voice Process / Sales / Lead Generation
- Knowledge of TCPA compliance
- Familiarity with Healthcare/Insurance/Financial products
📌 US Lead Verification Specialist (Inbound/Outbound Process) (Hyderabad)
🏢 SU Hr Consulting
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.