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Job Description:
US Brokerage- Team Leader Job Description
Job Summary
The Team Lead is a full‑time position responsible for providing operational leadership, administrative support and technical coaching to associates to ensure the accurate and timely identification, processing and update of shipment information. The role applies sound judgment and independent initiative to identify issues, analyze problems, and implement appropriate solutions in a fast‑paced operational environment. The Team Lead monitors process efficiency,



ensures optimal utilization of resources and supports the effective implementation of process, policy and procedural updates to maintain service integrity and operational excellence
Key Responsibilities
Provides day‑to‑day leadership for GFF US Brokerage to ensure shipment processing meets established service time commitments (TAT).
Plans, prioritizes and assigns work to associates to ensure timely completion, productivity (PPH), and accuracy standards are consistently achieved.
Monitors queue volumes, workflow and resource utilization; adjust assignments as needed to maintain service levels and avoid backlogs.
Serves as the primary liaison between associates and supervisors, ensuring effective communication and operational continuity.
Coaches, mentors and provide ongoing performance feedback to associates to support service level adherence and continuous improvement.
Reviews productivity,

📌 Brokerage Team Leader (Pune)
🏢 UPS
📍 Pune