Job Purpose
To lead and embed a culture of continuous improvement across Alcon Global Services (AGS) functions using Lean Six Sigma, Agile, Change Management and Project Management methodologies, leveraging technology such as Process Intelligence, Power Automate, Business Intelligence, RPA, Gen AI, Agentic AI etc. This role drives operational excellence, simplification, and transformation to enhance service delivery, efficiency, and customer experience.
Major Accountabilities
Identify and prioritize improvement opportunities across AGS functions such as Finance, HR, Procurement, IT, Quality & Regulatory Affairs, R&D; Operations, and Supply Chain etc. Lead cross-functional improvement initiatives or projects that deliver measurable business impact through process redesign, simplification, and automation. Design and deliver Lean Six Sigma training programs across certification levels. Facilitate Kaizen and process improvement workshops to foster a mindset of innovation and agility. Establish governance frameworks, cadence,



and KPIs to monitor and sustain CI culture and initiatives Provide coaching and mentoring to teams or CI project leads in executing CI projects, ensuring alignment with strategic goals. Collaborate with IT and transformation teams to deploy tools such as low cost or low code automation tools, Tableau, RPA, AI etc. as needed, to streamline operations and reduce manual effort Lead and deploy the AGS Service Management Practice initiatives / projects to improve the service delivery Lead and deliver the assigned strategic transformation projects to help achieve the overall enterprise transformation goals
Key Performance Indicators
Delivery of CI projects with measurable impact (e.g., cost savings, cycle time reduction, quality improvement). Increase in CI maturity and capability across the center. Stakeholder satisfaction and improved service experience. Contribution to strategic transformation program / projects
Ideal Background
Education:
Minimum : Uni

📌 Manager, Operational Excellence (Bengaluru)
🏢 Alcon
📍 Bengaluru