Communications & People Engagement Lead
Description -
The Communications & People Engagement Lead is a strategic partner responsible for shaping organizational culture, driving employee engagement, strengthening leadership communications, and enabling successful change adoption across the Global Customer Care Centers (CCC) organization.
This role serves as the connective tissue between leadership, employees, and business priorities assuring that communication is not merely informational, but transformational. The individual will design and execute integrated communication, engagement, culture, recognition, and change management strategies that foster connection, transparency, inclusion, and organizational effectiveness across a globally distributed workforce.
The role requires a highly creative, customer-centric, and influential communications skilled capable of translating business priorities into meaningful employee experiences that build trust, drive alignment, accelerate adoption of change, and strengthen employee commitment to organizational goals.




Working closely with Customer Care Center leadership, Operations, Quality, Training, HR, Communications, and other business stakeholders, the Communications & People Engagement Lead will help build a connected, resilient, engaged, and future-ready workforce while elevating employee experience across all care center locations.
Key Responsibilities
1. Strategic Communications
Organizational Communications Strategy
Develop and execute integrated communications strategies aligned to CCC business priorities, transformation initiatives, and organizational objectives.
Serve as the primary communications advisor to CCC leadership, shaping messaging that drives clarity, engagement, and alignment.
Build annual communication roadmaps and engagement calendars supporting strategic priorities.
Ensure consistent, timely, and effective communication across global teams, sites, and functions.
Establish communication standards, g

📌 Communications & People Engagement Lead (Bengaluru)
🏢 Hp
📍 Bengaluru