Build Reliability at Scale.
We’re hiring a SRE Engineer to join our Operations Reliability Engineering (ORE) team—focused on keeping critical systems highly available, scalable, and resilient.
This role goes beyond traditional support. You’ll operate at the intersection of engineering, reliability, and automation, being responsible for the health of distributed systems running on AWS while driving operational excellence.
If you enjoy proactive reliability engineering, and solving production-scale challenges, this role is for you.
What You'll Own
Application Support & Service Operations
• Provide L1/L1.5 support for enterprise platforms including Clarity (PPM), Condeco (Workspace Management), and Learning & Development (L&D;) systems
• Supervise platform health, service availability, and user experience across supported applications
• Act as the first point of contact for incidents, service requests, and user-reported issues
• Ensure timely ticket triage, categorization, and routing based on defined SLAs
Incident & Request Management
• Respond to and resolve user issues related to:
o Access and authentication
o Application functionality
o Data synchronization
o System performance concerns
o User account management
• Perform initial fix and diagnostics before raising to L2/L3 teams
• Handle incidents through to closure while ensuring transparent communication with partners
• Maintain ticket quality and compliance with established support processes
Monitoring & Operational Support
• Monitor application alerts, dashboards, integrations, and scheduled jobs
• Identify service disruptions proactively and initiate appropriate response actions
• Validate application availability following deployments, patches, or maintenance activities
• Support business users during critical operational periods and planned activities
User Support & Customer Experience
• Deliver exceptional customer support through prompt and professional communication
• Guide users through platform features, commo