Senior Optimization Lead - ITM6 ITM6K20 ITM6LOG SCOM - Assistant Vice President
Position Information
Job Title: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM
Job Level: C-12
Department: Foundational Services - Production Operations
Location: Chennai, India
Position Summary
This role focuses on improving monitoring effectiveness by identifying optimization opportunities across multiple event sources and enhancing alert quality.
The candidate is expected to have a broad understanding of how different monitoring sources operate within production environments and contribute to improving signal quality through data-driven insights.
Key Responsibilities
Analyze alerts across diverse monitoring sources and identify optimization opportunities
Contribute to reduction of alert noise through tuning and improvement initiatives
Work across monitoring domains (infrastructure, application, batch, network, and mainframe) to improve alert effectiveness
Develop a functional understanding of how different monitoring sources generate and trigger events




Identify recurring patterns and support data-driven improvements across event streams
Collaborate with cross-functional teams to enhance monitoring coverage and quality
Support adoption of intelligent/AI-driven approaches for improving alert efficiency and reducing manual effort
Required Qualifications
8–12 years in monitoring, event management, or production support environments
Exposure to multi-domain monitoring environments (e.g., infrastructure, application, batch, network, or mainframe)
Functional understanding of how monitoring systems generate alerts (no deep technical expertise required)
Demonstrated contribution toward alert reduction or monitoring improvement initiatives
Robust analytical mindset with ability to identify patterns in event data
Technology Stack / Exposure Areas (High-Level)
Event Management Platforms: Netcool, BigPanda, Splunk (or similar)
Monitoring Tools: Optimization Lead- ITM6, ITM6K20, ITM6LOG, SCOM
Batc

📌 Senior Optimization Lead (Chennai)
🏢 Citi
📍 Chennai