Job Description

Responsibilities :

Customer Engagements

Own the Customer engagement for Implementation of ETP solutions and ensure that solution that is delivered is aligned to customer requirements.
Engage at Presales stage for Solution map finalization, efforts estimation and providing a vision to the customer on how the onboarding and implementation will happen.

Client Discovery And Needs Assessment

Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful :
Own the ETP Solution Configuration and align the customer and the internal delivery team on the Project goals and deliverables.
Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management and integration with online marketplaces.
Collaborate with the development team to address any gaps/customization needs beyond the standard solution.





Training And Knowledge Transfer

Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.
Provide training and conduct knowledge transfer sessions with internal Consulting team and RnD.

Project Management

Develop and maintain project plans, timelines, and milestones for own activities in a project.
Support Project Manager in project planning and scheduling.
Coordinate with internal and external teams to ensure project deliverables align with client expectations.
Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support

Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
Work clo

📌 ETP Group (Mumbai)
🏢 ETP Group
📍 Mumbai