We're looking for a
People Business Coordinator
This role is Office Based, Hyderabad Office
Job Title: People Business Coordinator – India
Location: Hyderabad
Role Overview:
The People Business Coordinator will support the India People Advisory team in delivering seamless HR operations and employee experience. This role will be heavily aligned with ticketing systems (ServiceNow), employee lifecycle management, and business-facing HR coordination.
You will act as a key enabler between employees, managers, and the People Advisory team, ensuring efficient query resolution, process execution, and data-driven support for HR initiatives across India.
In this role you will…
1. ServiceNow & Employee Query Management
Manage and resolve employee queries through ServiceNow within defined SLAs.
Categorize, track, and analyze tickets (policy, process, payroll, benefits, etc.).
Ensure high-quality and consistent responses aligned with company policies.
Identify recurring themes and partner with Advisory team for process improvements.

2. Employee Lifecycle Management
onboarding,



internal movements, and exit processes.
Ensure timely documentation.
Track onboarding experience and support Recent Hire Orientation (NHO) coordination.
Ensure smooth offboarding including access revocation and compliance checkpoints.

3. Advisory & Business Coordination
Support People Advisors in managing business requests and employee cases.
Coordinate critical conversations, employee meetings, and follow-ups.
Assist in executing organizational changes, communication rollouts, and employee notifications.
Partner with managers for policy clarifications and basic people-related guidance.

4. Data, Reporting & Insights
Maintain accurate employee data across systems (ServiceNow, HRIS, etc.)
Generate reports on:
Ticket volumes & resolution timelines
RTO adherence
Attrition and onboarding metrics.
Support dashboards (Power BI) and provide insights to improve People processes.

5. Compliance & Policy Execution
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📌 People Business Coordinator (Hyderabad)
🏢 cyberu
📍 Hyderabad