Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, current disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Sabre is seeking a talented Lead Software Systems Engineer to support the Sabre ServiceNow team. This role will lead the design, implementation, and optimization of ServiceNow IT Operations Management capabilities, including Discovery, Service Mapping, Event Management, and CMDB governance, within a complex enterprise environment.
This person will report to Manoj Selvarajan.
Responsibilities:
Serve as the technical expert for ServiceNow ITOM capabilities including Discovery, Service Mapping,



Event Management, Certificate Management, and CMDB integration.
Configure, tune, and troubleshoot ServiceNow Discovery including MID Server configuration, credential management, patterns, probes and sensors, and discovery error resolution.
Maintain CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices.
Discover and manage cloud resources in GCP including cloud-native services, dynamic infrastructure, and integration of cloud assets into the ServiceNow CMDB.
Design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools.
Perform systems performance analysis and root cause analysis of production incidents, including participation in 24/7 coverage as needed.
Complete hands-on development within the ServiceNo

📌 Lead Software Systems Engineer (Bengaluru)
🏢 Sabre
📍 Bengaluru