Job title: Manager, SME

MSS Data Ops is a shared service organization created in 2010 with in HTSO which provides Pricing information across entities within HSBC Group.
The process is in Bangalore, Manila and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services.
Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.

In this role, you will:
Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control workplace, etc.)

To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard
To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.




To pro-actively suggest and design improvements in process workflows
To ensure that common errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring
To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes
To ensure that issues / problems are effectively

📌 Manager, SME (India)
🏢 HSBC Global Services
📍 India