Servion is currently looking for UCCE L2 Engineer Support for Mumbai location ( Work from office), Interested candidates can share you CV at [email protected]

Total Years : 4-8

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Description

Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

- Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
- MACD creation knowledge in Cisco UCCE & IPT platforms.
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
- Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
- Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
- Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
- Should be ready to work in 24/7 business support setting
- Should be having 4-7 years of experience on Cisco Voice platform.




- Should be having work experience on CUCM/UCCE/UCCH/CVP platforms
- Should have solid verbal & written communication skills
- Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
- Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
- Act as a point of contact for all service delivery issues/ pending work/ escalations
- Provide team support and process improvements through individual contributions
- Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
- Excellent communication and conversation skills (Verbal and Written), Robust analytical and problem solving skills.

📌 UCCESupport (Mumbai)
🏢 Servion Global Solutions
📍 Mumbai