interested candidates can share resume to [email protected]

Role Description This is a full-time, in office Travel Consultant role based in Patna.

The Travel

Consultant will assist customers with planning and booking domestic and international travel, including transportation, accommodation, and related services.

Responsibilities include managing reservations, handling itinerary changes, providing accurate travel information, and ensuring compliance with company policies and partner requirements. The role involves responding to customer inquiries, resolving issues promptly, and maintaining high service standards through phone, email, and in-person interactions.

The Travel

Consultant will also coordinate with internal teams and external partners to optimize travel options, monitor pricing and availability, and support the overall efficiency of travel operations.

- Key Responsibilities
- Travel Reservations
- • Handle domestic and international flight bookings through GDS and online booking tools.
- • Book hotels, rail tickets, airport transfers, car rentals, and other travel services.
- • Suggest the most cost-effective and policy-compliant travel options.
- • Process cancellations, reissues, refunds, exchanges, and itinerary modifications.
- Customer Service
- • Respond to client queries via phone, email, and chat within defined SLAs.
- • Provide prompt and accurate travel advice and itinerary options.
- • Handle emergency travel requests and last-minute changes.
- • Build strong relationships with corporate travellers and travel coordinators.
- Policy Compliance
- • Ensure all bookings comply with the client's travel policy.
- • Guide travellers on approvals and policy exceptions.
- • Maintain high booking accuracy and minimize errors.
- GDS & Technology




- • Operate GDS platforms such as Sabre, Amadeus, or Galileo.
- • Process airline queues and monitor ticketing deadlines.
- • Work on Self Booking Tools (SBTs) such as Concur, Zillious, Cytric, etc.
- • Update traveler profiles and maintain booking records.
- Vendor Coordination
- • Coordinate with airlines, hotels, consolidators, and other travel partners.
- • Resolve supplier-related issues promptly.
- • Negotiate alternatives during disruptions.
- Documentation & Compliance
- • Ensure correct fare rules, passport, visa, and travel documentation requirements are communicated.
- • Maintain complete booking records and documentation.
- • Adhere to company SOPs and quality standards.
- Operational Excellence
- • Meet productivity and quality targets.
- • Maintain turnaround times (TATs) and service levels.
- • Support 24x7 operations, including rotational shifts when required.
- • Escalate complex issues appropriately.
- Key Performance Indicators (KPIs)
- • Booking accuracy
- • Turnaround time (TAT)
- • SLA adherence
- • Customer satisfaction (CSAT)
- • Productivity (bookings/tickets handled)
- • First Contact Resolution (FCR)
- • Ticketing error rate
- • Refund and reissue turnaround time
- • Revenue opportunities (upselling where applicable)
- Required Skills
- • Excellent communication and customer service skills.




- • Strong knowledge of domestic and international travel.
- • Proficiency in GDS (Sabre, Amadeus, or Galileo).
- • Knowledge of airline fare rules and ticketing.
- • Ability to work under pressure and manage multiple priorities.
- • Good problem-solving and decision-making skills.
- • Proficiency in Microsoft Office (Excel, Outlook, Word).
- Preferred Qualifications
- • Graduate in any discipline.
- • Diploma or certification in Travel & Tourism preferred.
- • 2–5 years of experience in a Corporate Travel Management Company (TMC).
- • Experience handling corporate accounts and international itineraries.
- Desired Competencies
- • Customer-centric approach
- • Attention to detail
- • Time management
- • Teamwork and collaboration
- • Adaptability
- • Ownership and accountability
- • Commercial awareness
- • Ability to handle high-pressure and time-sensitive situations

Company Description Ebix operates AI-driven, API-first digital marketplaces that support commerce across insurance, fintech, health, wellness, travel, and mobility industries worldwide. Its platforms provide mission-critical infrastructure for highly regulated markets, serving insurers, brokers, agents, employers, banks, travel partners, and consumers. Through its services division, including the EbixCash brand, the company delivers solutions in payments, forex, money transfer, travel, education, and insurance operations. Ebix operates from 12 countries and serves clients in more than 40 nations, offering integrated technology and services that enable seamless transactions, distribution, administration, and customer engagement. Applicants join a global organization focused on innovation and scalable digital solutions.

📌 Travel Consultant (Noida)
🏢 Ebix
📍 Noida