Key Responsibilities: Team Management:

- Lead, train, and supervise a team of field investigators across multiple regions.
- Allocate field assignments based on priority, geography, and risk level.
- Monitor performance and ensure timely completion of investigations.

Field Investigations

- Oversee and conduct field visits to merchants, agents, and customers to verify KYC details, investigate fraudulent transactions, and resolve high-risk cases.
- Liaise with merchants, vendors, and partners to understand transactional discrepancies.
- Document findings and collect necessary evidence (photographs, statements, transaction logs).

Risk Assessment

- Identify and evaluate patterns of suspicious activity and recommend preventive actions.
- Coordinate with internal fraud analytics and monitoring teams for lead generation.

Compliance & Reporting:

- Ensure field activities comply with internal policies, RBI guidelines, and legal standards.
- Draft and review investigation reports and escalate critical issues to senior management.
- Support the STR filing team with on-ground inputs and factual verification if required.

Stakeholder Coordination





- Work closely with Compliance, Legal, Fraud Risk, Customer Service, and Product teams.
- Liaise with law enforcement agencies if required in complex or criminal cases.

Required Qualifications

- Graduate in any discipline (Bachelor s degree in Criminology, Commerce, or Law preferred) Skills and Experience:
- 8 years of experience in field investigations, fraud detection, or risk management in BFSI or Fintech
- Experience managing field teams and working in a fast-paced digital payments workplace
- Strong analytical, problem-solving, and reporting skills
- Good understanding of KYC/AML norms, payment frauds, and regulatory guidelines
- Willingness to travel extensively (PAN-India or regional coverage)
- Excellent interpersonal and verbal communication skills
- Experience handling UPI, wallet, or merchant onboarding fraud
- Knowledge of tools like Salesforce, CRM, or field investigation tracking platforms
- Prior work experience in NBFC, Fintech, or PSP environment

📌 Transaction Monitoring - Manager (Mumbai)
🏢 Airpay Services
📍 Mumbai