Job Description
We're looking for an exceedingly talented Senior Support Engineer to work as part of the Risk Intelligence Engineering Support team.

As a Senior Support Engineer in the team, you’ll be responsible for the technical direction of our Risk Products, ensuring that we are using appropriate technologies and helping drive initiatives to bring customer value and efficiency in operation. You’ll work closely with architects to ensure that technical choices are aligned with the overall architecture of our products.
This role includes participation in an on-call rotation to support critical production systems outside of regular business hours. Candidates should be prepared to respond to incidents, troubleshoot issues, and coordinate with relevant teams to ensure service continuity and minimal downtime.
Mentoring members of the team also forms a crucial part of the role, working alongside the team management to ensure that the team has the capabilities it needs to deliver.
Main Responsibilities / Accountabilities:
Review, analyse,



and modify software systems as needed acting as Senior Support Engineer.
Determining project requirements and developing work schedules for the team.
Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
Produce scripts/scripting to integrate with team’s automated process and tooling for build/deploy is an added advantage
Lead groups of engineers and management to coordinate and deliver larger developments.
Collaborate with users and other IT teams to maintain, develop and deploy the best solutions
Establish technology standards with the team and other development managers
Create, review, and maintain all required technical documentation to ensure supportability and reuse
Review work of peers and more junior developers.
Collaborate with other stakeholders like, SRE, Dev teams and provide timely support to fix the issues.
Assist with improvements to prevent problems, including problem resol

📌 Senior Support Engineer (Bengaluru)
🏢 LSEG
📍 Bengaluru