Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).
Key Responsibilities
Raising tickets on behalf of customers
Handle communication with customers in cases of emergencies
Handle communication with internal stake holders for handling emergencies
Monitor of customer sites based on the inputs received from Operations team members
Communicating with customers to establish details of problems/requirements




Working with other teams in the company to resolve technical problems
Updating the call tracking system, providing status updates and action plans, providing customer resolution reports for issues
TAC is a 24/7 service. There will be 3 shifts including a night shift. The engineer will be required to work in shifts as allocated by the shift leads
Job Requirements
Methodical problem-solving skills
Positive verbal and written communication skills, both face to face and remotely with people for whom English is not their first language
Able to assimilate technical information quickly and apply it to a given situation
Able to work to job standards and process requirements and drive for quality
Ability to work individually with little supervision, but flag up issues promptly
Pays attention to detail and owns issues to completion
Shows initiative and is able to make appropriate decisions
Commitment to achiev

📌 NOCEngineer (Bengaluru)
🏢 Mavenir
📍 Bengaluru