About us:
1Lattice™ is a 360-degree business decision support partner with a tech-enabled services stack of data, people network and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solve a wide variety of organizational and business challenges through actionable research-led insights.
About the Role:
We're hiring a Team Lead for our 1Network team As part of our B2B onboarding function, you'll lead a team of 3-4 Operations Associates responsible for onboarding professionals such as doctors, architects, interior designers, teachers, and administrators. In this role, you'll own end-to-end delivery of B2B projects ensuring your team onboards the right professionals in line with client requirements and within timelines while also driving team performance, process quality, and client-facing accountability.
Key responsibilities:
Leading, mentoring,



and managing day-to-day performance of a team of 3-4 Operations Associates, including task allocation, coaching on outreach/screening technique, and performance reviews
Owning end-to-end delivery accountability for multiple concurrent B2B projects ensuring the team's onboarding activity translates into on-time, on-scope project execution
Planning team bandwidth and prioritization across projects based on client deadlines, project complexity, and respondent volume requirements
Training and onboarding current team members on outreach methodology, screening criteria, and client engagement standards
Understanding project scope directly with internal stakeholders and clients, then translating this into clear briefs and screening criteria for the team to execute against
Acting as the primary escalation point for respondent, dealer/distributor, or client issues that the team cannot resolve independently driving

📌 Team Lead (Gurugram)
🏢 Lattice Technologies
📍 Gurugram