Job Title
IT Infra Specialist
Job Description
IT Infra Specialist | Pune, India | Full-time
If you are passionate about delivering exceptional IT support, managing enterprise infrastructure, and ensuring seamless technology experiences for global users, this could be the ideal opportunity for you.
Your Role:
As an IT Infra Specialist, you will provide Level 1 and Level 2 IT infrastructure support to global and local users while ensuring high service quality and adherence to Service Level Agreements (SLAs). You will be responsible for end-user support, device lifecycle management, infrastructure troubleshooting, workplace technology, and digital enablement initiatives.
Join our Global Service Center team and contribute to delivering reliable, efficient, and customer-focused IT services that support Vanderlande's global operations.
What you will do/Key Responsibilities:
Provide Level 1 and Level 2 technical support for hardware, software, networking, and workplace technologies.
Monitor and manage support tickets to ensure timely resolution in line with defined SLAs.




Troubleshoot issues related to desktops, laptops, printers, peripherals, and network connectivity.
Provide end-user support for Windows 11, Office 365, Outlook, Active Directory, VMware basics, and mobile devices.
Support Application Lifecycle Management (ALM) activities.
Collaborate within the Global Service Center and escalate issues when required.
Manage onboarding and offboarding IT activities.
Prepare laptops and workstations for new employees.
Maintain hardware inventory and webshop assignments.
Ensure meeting room technology and connectivity remain fully operational.
Support local IT setups for town halls and business events.
Monitor hardware lifecycle and maintain computing and storage environments.
Share technical knowledge and mentor junior team members.
Contribute to digital enablement initiatives by piloting recent tools and promoting adoption.
Assist in planning and delivering digital events and

📌 IT Infra Specialist (Pune)
🏢 Vanderlande
📍 Pune