AI-Enabled CLM Consultant
Skilled Services | Customer Success
Location: India (Remote)
Hours: U.S. Eastern Time (EST)
Position Summary
Malbek is seeking an AI-Enabled CLM Consultant to join our Professional Services team. This is a highly technical, customer-facing role responsible for implementing and optimizing AI-enabled Contract Lifecycle Management (CLM) solutions for enterprise customers.
The ideal candidate has hands-on CLM implementation experience and can quickly contribute to customer success through solution configuration, data migration support, AI prompt development, and technical consulting. This role combines deep CLM expertise with emerging AI capabilities to help customers improve contract processes, increase automation, and maximize the value of our platform.
Working closely with customers and cross-functional teams, including Customer Success, Product, and Engineering, you will translate business requirements into scalable solutions and ensure successful implementation outcomes.
Key Responsibilities
Customer Implementation & Technical Consulting
Lead and support customer implementations of AI-enabled CLM solutions from discovery through deployment.
Gather and analyze customer requirements and translate business processes into effective platform configurations.
Advise on best practices, phased rollout, dependencies, risks, and scope, and maintain clear implementation documentation.
Configure CLM solutions, workflows, templates, and AI-enabled capabilities to meet customer needs.
Serve as a trusted technical advisor throughout the implementation lifecycle.
Troubleshoot implementation challenges and collaborate with internal teams to resolve issues.
AI Prompt Development & Optimization
Develop, test, and refine prompts to improve AI-driven contract analysis, metadata extraction, document review, search, and automation.
Evaluate AI outputs and continuously optimize prompts to improve accuracy, consistency, and customer outcomes.
Create and maint
📌 AI-Enabled CLM Consultant (Pune)
🏢 Malbek
📍 Pune