Date Posted:
2026-07-17
Country:
India
Location:
1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.
Job Title: Manager, APAC Payroll Service Excellence
Role Overview:
This leadership role is responsible for driving payroll service delivery excellence across region. The position serves as the regional owner for payroll governance, service quality, process optimization, vendor management, operational risk controls, and payroll transformation initiatives.
On a Typical Day You Will
Payroll Governance & Service Delivery
Act as the regional payroll governance lead for the region, ensuring consistent execution of payroll processes across countries.
Establish and maintain payroll operating standards, controls, service expectations, and governance frameworks.
Monitor payroll service delivery performance across countries and vendors, ensuring adherence to service level agreements and operational targets.
Sign off the payroll final results and manage the system change request and cost approval.




Lead issue management, escalation governance, and resolution of complex payroll delivery challenges.
Drive continuous improvement initiatives to enhance payroll accuracy, efficiency, scalability, and employee experience.
Partner with global payroll leadership to implement strategic initiatives, standards, and operating models within the region.
Vendor & Outsourcing Management
Manage relationships with external payroll service providers and outsourcing service partners.
Establish vendor governance routines, performance reviews, SLA monitoring, and operational scorecards.
Drive vendor accountability through robust service management processes and continuous improvement expectations.
Lead service reviews, root-cause analysis, corrective action planning, and escalation management for payroll delivery issues.
Evaluate opportunities to optimize service delivery models and improve cost, quality, and operational perfor

📌 Manager, APAC Payroll Service Excellence (Bengaluru)
🏢 Otis Elevator
📍 Bengaluru