Job title: Field Reporting Ops Lead
Location: Hyderabad, India
% of travel expected: Travel required as per business need
Job type: Permanent and Full time
About Job:
The Offshore Field Reporting Ops Lead serves as the critical liaison between the US Field Reporting & Intelligence team and the offshore Hub development team, ensuring all dashboard operations and development activities adhere to high standards and governance frameworks.
Reporting to the Director of Field Reporting, she/he will serve as the Technical SME for the Hub team, driving modernization, innovation enablement, and AI capability building while promoting best practices and strong partnership between the Field Reporting Hub team and other cross-functional support teams.
Role & Responsibilities
Dashboard Development & Maintenance
Support development, build, and enhancements of internal reporting platforms and dashboards by serving as liaison between US and Hub development teams, ensuring alignment with US standards and governance processes.
Monitor and oversee all processes related to the development, delivery,



and maintenance of Field Reporting dashboards and reports, including ongoing monitoring to identify data discrepancies and user-experience issues.
Launch & New Dashboard Delivery
Support launch dashboard creation and current product launch reporting by facilitating communication between US and Hub teams, ensuring data scope requirements are understood and all activities align with established governance standards and timelines.
Operations & Issue Management
Oversee all reporting-related inquiries and issues by monitoring the TA shared mailbox, ServiceNow, and FITS, ensuring timely acknowledgment, communication, tracking, and resolution in partnership with Field Reporting Hub and cross-functional teams.
Partner with Hub teams to ensure adherence to standardized processes, maintain high-quality documentation, and track performance against KPIs to support effective workload planning and high-quality

📌 Field Reporting Operations Lead (Hyderabad)
🏢 Sanofi
📍 Hyderabad