Position Summary...
What you'll do...
About Team
As an L1 Support Analyst, you will be responsible for front-line operational support across monitoring, incident triage, deployment assistance, and customer care workflows. This role is execution-focused and requires strong adherence to standard operating procedures (SOPs), quick response times, and high reliability in handling production systems.
As an Operations Software Engineer, you will be responsible for ensuring the reliability, stability, and operational excellence of production systems while also contributing to engineering initiatives across frontend, backend, automation, and AI-driven development.
This role combines production operations with software engineering. In addition to incident response, deployments, and customer issue resolution, you will leverage contemporary AI-assisted development tools to build automation, enhance developer productivity, implement product features, and continuously improve operational efficiency.
We are looking for engineers who enjoy both operating systems and building software,



and who aspire to grow into highly versatile full-stack engineers.
What You Will Do
1. Production Operations & Incident Management
Monitor production systems, dashboards, alerts, and service health.
Perform incident triage, diagnosis, and mitigation.
Execute operational runbooks and SOPs.
Resolve operational issues independently wherever possible.
Escalate complex incidents with complete debugging information.
Participate in rotational on-call support.
Perform root cause analysis and contribute to postmortems.
2. Deployment & Release Engineering
Support deployments across all W+ services.
Execute deployment validation and post-release health checks.
Monitor releases for regressions.
Coordinate production rollouts and rollback activities.
Improve deployment automation wherever possible.
Identify opportunities to reduce manual deployment effort.
3. Software Engineering Contributions
Contribute engineering ca

📌 Software Engineer III (Bengaluru)
🏢 Walmart
📍 Bengaluru