As a leading financial services and healthcare technology company based on revenue, SS&C; is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C; for expertise, scale, and technology.
Job Description
What you can expect:
As a Health Care Call Center Representative, you will work in a agile inbound contact center assisting callers by providing world class customer service answering questions, resolving issues and assisting with pharmaceutical and/or medical health transactions. You can expect a full and comprehensive training program to ensure you are provided the tools, resources and knowledge to be successful. This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers.
Primary Responsibilities
Responds to inbound phone calls and processes customer inquiries / requests into the appropriate system or database.




Uses sound judgment to resolve customer billing inquiries. Analyzes account history and makes the appropriate changes based on information gathered during the original inquiry and request made by the customer.
Escalates calls as needed. Provides customers with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical perks.
Experience and Skills you bring to SS&C;:
High School Diploma or equivalent, and up to 1 year of related experience minimum
Previous customer service experience in a call center environment
Strong preference for experience working with United States healthcare systems including Medicare, Medicaid, Affordable Care Act, Commercial, Small/Large Group and/or Pharmaceutical Perks Management
Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a

📌 Health Care Call Center Representative III (Mumbai)
🏢 SS&C Technologies
📍 Mumbai