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Role Overview
As a Quality Assurance Specialist for Google Ads Search, you will evaluate support interactions to ensure service excellence, campaign performance accuracy, and advertiser satisfaction. You will perform deep-dive analyses into complex search advertising queries, including bid strategy troubleshooting, campaign structure optimization, and auction insights. You will identify root causes of performance issues, develop solutions to improve processes, and provide constructive feedback to support teams to ensure high-quality, consistent performance.
Position Responsibilities
Quality Monitoring: Review support interactions (email, chat, phone) to ensure accurate technical guidance, adherence to search best practices, and high-quality service delivery.
Root Cause Analysis:



Analyze campaign performance trends and technical errors to understand their origins, developing strategies to improve search workflows and troubleshooting accuracy.
Feedback & Coaching: Provide constructive, timely feedback to support agents to enhance their technical knowledge, soft skills, and service quality.
Continuous Improvement: Identify and advocate for improvements in training modules, support processes, and search product policies.
Performance Reporting: Track and report on quality metrics and Key Performance Indicators (KPIs), using data insights to help leadership improve search support outcomes.
Alignment: Participate in calibration sessions with stakeholders to ensure consistent evaluation standards across the search pod.
Required Skills & Qualifications
Google Ads Search Expertise: A minimum of 3-4 years of hands-on experience navigating the Google Ads ecosystem, along with 1-2 year experience in search campaign management, k

📌 Quality Assurance Specialist (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad