Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We are looking for a dynamic and customer-focused professional to join our team as a Customer Experience & Dispute Resolution Specialist. This role requires strong communication skills, problem-solving abilities, and a passion for delivering superior customer outcomes. You will be responsible for owning customer issues,
driving quick dispute resolution, and ensuring positive experiences through effective stakeholder management and process excellence.
Your Key Responsibilities:
Customer Communication & Focus
Maintain regular communication with customers to understand requirements and resolve disputes quickly.
Demonstrate skilled standards in grammar, articulation, and language capabilities.
Use positive language and empathetic communication to enhance customer experience.
Dispute Management
Own customer issues end-to-end and ensure resolution within 24 hours.
Achieve First Time Handling Rate (FTHR) > 70% and eliminate repeat disputes.
Drive closure with high achievement orientation and accountability.
Problem Solving & Analytical Skills
Apply detailed, result-oriented approaches with low tolerance for delays.
Use analytical and data-backed decision-making to resolve issues effectively.
Ensure sustainable sol