Job Description
Job Purpose
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
We are seeking a highly motivated individual to join our team as part of the Enterprise Collaboration department. The candidate will provide comprehensive support and maintenance of video and telephone systems, ensuring seamless communication across various platforms using both on-prem and cloud solutions.
Responsibilities
Provide day-to-day tier 1/2/3 support
Provide after hours on-call support
Plan, test,



and implement upgrades and fixes to all UC Systems platforms including on-prem and cloud solutions
Work with telephone providers to provision current voice circuits
Work with other internal teams and external vendors to diagnose and troubleshoot circuit, network, and application issues
Administer and manage all on-prem and cloud systems (Cisco UC systems and voice gateways, Teams Phone and SBC, Amazon Connect, Zoom, WebEx, RedBox, RedSky, Akkadian, Variphy, Ascom DECT phone, ClearIP, NYSE NY and SFO trading network and turrets)
Document and effectively publish how-to, installation, and troubleshooting guides
Handle system upgrade and patching
Maintain and stay update-to-date on technology and system documentation
Manage Team ticket queue and SLA requirements
Stay up to date with the team supported technologies
Continuously evaluate technologies and process for enhancement and improvement
Manage internal training and cr

📌 Senior Engineer, Voice (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad