Job Title
Customer Experience Associate
Job Description
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses. The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.
Your team
As a Customer Experience Associate, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client experience and financial markets, and who have an interest in learning more about this exciting field
Your role in the Team's Success




Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customer and handling a range of queries on our products, markets and platforms. Work within a multi-national, high-performing team to deliver an excellent customer experience while maintaining productivity and quality standards that exceed industry benchmarks.
What you'll do
Deliver multi-channel support across calls, live chats and emails (via Intercom and our telephony platform), handling a range of query types
Work on a 5-day rotational shift schedule.
Achieve high productivity and quality targets, maintaining 80%+ CSAT scores consistently
Collaborate with local and global team members across our operations department to ensure seamless customer journeys and rapid resolution
Understand when to escalate to senior team members to deliver the best outcomes for customers
Ensure first-time resolution wherever possible, taking full ownership

📌 Customer Experience Associate (Bengaluru)
🏢 Ig Group
📍 Bengaluru