Service Manager role in a global technology organization focused on delivering resilient Spring Boot microservices and Core Java platforms for property and casualty insurance clients in a hybrid work model with rotational shifts ensuring reliable application support service continuity and continuous improvement across complex policy and claims ecosystems while aligning with business and regulatory expectations.
Responsibilities
Manage end to end application support for Spring Boot and Core Java microservices that power property and casualty insurance policy and claims processes ensuring secure performance and predictable service outcomes in a hybrid work model.
Oversee incident management for production microservices environments by coordinating diagnosis of root causes across application and integration layers to reduce recurring issues and protect critical insurance operations.
Ensure adherence to service level objectives for availability response time and resolution by defining clear support playbooks and aligning support teams and stakeholders on measurable service expectations.
Coordinate rotational shift operations for the service function including workload balancing and handover practices so that microservices platforms remain continuously supported across business hours and after hours windows.
Monitor application health using enterprise observability tools by tracking key performance indicators for Spring Boot and Core Java services and proactively initiating corrective actions before business impact occurs.
Drive structured problem management for complex defects in insurance workflows by organizing cross functional analysis across development testing and operations teams to deliver durable fixes and improve platform resilience.
Collaborate closely with product owners and business analysts in property and casualty insurance to refine service priorities ensuring that support capacity focuses on high impact policy rating underwriting and claim
📌 Service Manager (Chennai)
🏢 Cognizant
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.