Job Description

About the Role:

We are looking for a senior Business Analyst with solid Retail domain depth who can operate as a functional consultant — not only documenting requirements, but bringing structure to ambiguous, early-stage problems and shaping solutions. The role sits within the Retail Business Unit and is deployed across multiple customer accounts, splitting time between active delivery projects and pre-sales / RFQ support. This means frequent context-switching, quick ramp-up on unfamiliar clients, and comfort producing high-quality functional artifacts under proposal timelines.

Key Responsibilities

Business Analysis & Functional Consulting

Work with client stakeholders to understand business problems, current-state processes, pain points, and future-state needs.
Translate business needs into functional requirements, user stories, process flows, use cases, acceptance criteria, and functional specifications.
Facilitate requirements workshops, stakeholder interviews, process walkthroughs, and solution validation sessions.




Analyze current-state and to-be processes; identify gaps, business rules, exception scenarios, dependencies, assumptions, and improvement opportunities.
Support functional decision-making by preparing options, recommendations, and trade-off analysis.

Pre-Sales / RFQ / Proposal Support

Analyze RFP/RFQ documents to identify business objectives, functional scope, ambiguities, assumptions, risks, and dependencies.
Produce proposal-ready functional artifacts: scope documents, business process views, capability maps, functional WBS inputs, estimation assumptions, and clarification questions.
Contribute to solution narratives, POVs, demo storyboards, and prototypes for Retail proposals, working with architects, delivery managers, and practice teams.
Participate in client clarification calls and proposal presentations.

Project Delivery

Act as the functional anchor across discovery, requirements, design, build, testing, and implementa

📌 Business Analyst (Chennai)
🏢 HTC Global Services
📍 Chennai