Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive perks and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Software Engineering Lead: Service Now Development, JavaScript, Server - Side Scripting, ITSM

Primary Responsibilities

Develop and maintain ServiceNow applications, business rules, script includes, workflows, and platform integrations
Support business areas onboarding and deliver enhancement requests aligned with business requirements
Design and implement AI-driven and automation solutions to improve operational efficiency, productivity, and user experience
Participate in architecture reviews, code reviews,



technical design sessions, and solution governance activities
Support ServiceNow platform upgrades, security remediation efforts, vulnerability management, and compliance initiatives
Collaborate closely with Product Owners, QA teams, Architects, Operations teams, and other stakeholders to ensure successful solution delivery
Provide production support, incident troubleshooting, root cause analysis, and timely issue resolution
Contribute to SaaS migration, cloud modernization, and platform transformation initiatives
Ensure adherence to best practices, coding standards, performance optimization, and platform governance requirements
Support Agile delivery processes, including sprint planning, backlog refinement, development, testing, and release activities
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, b

📌 Software Engineering Lead-Service Now Development, JavaScript, etc (Hyderabad)
🏢 Optum India
📍 Hyderabad