Be the person the hard problems reach.
EPay Services Pvt. Ltd., part of the Vensure group, runs payroll and workforce applications that thousands of businesses depend on. When something goes wrong in one of them, it escalates past frontline support until it reaches someone who can read the code, query the database, and actually explain what happened. That is this role.
You will be the primary point of contact for L3 application support on our web-based platforms — owning issues through to resolution rather than routing them onward. Diagnosing and troubleshooting complex application problems escalated from clients, including performance issues, bugs, and system errors. Tracing root cause through .NET application code and down into SQL Server. Delivering the fix, or working with the development team on it, rather than handing over a description of the symptom.
A real part of the job is making the same problem stop coming back~ conducting root cause analysis on recurring issues and putting preventive measures in place, monitoring application performance and recommending optimizations,
and writing the standard operating procedures and troubleshooting guides that let other people resolve what used to reach you. You will also participate in deploying and testing updates, patches, and enhancements, and help end users understand the applications well enough to avoid predictable problems.
You will work closely with development and infrastructure teams on the genuinely complex problems, and with stakeholders on communication while an issue is live. If you like being the person who can find out why — and who is trusted to say so plainly when people are waiting — this is a good role.
You will need~
4-8 years of industry experience, with substantial time in L3 or BAU support on web-based applications
Hands-on .NET for debugging and bug fixing~ C#, ASP.NET, .NET Framework 4.0 and above, and .NET Core 8
Front-end troubleshooting in JavaScript and jQuery
Solid SQL Server~ quer