Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Job Description:
NOC - Level 2
Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have)
Hands on trouble shooting experience and Configuration and management of Cisco Catalyst , Nexus series of switches. (Must to have)
In-depth knowledge and practical understanding of Networking concepts OSI, TCP and DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP,
Candidate must have experience in LAN/WAN troubleshooting.
Provide incident response & resolution as part of the 24x7 Network Operations Center
Responsible for handling the Entire Network of a major Client.
Required to follow detailed change management and incident management processes
Communicate / Collaborate with other technical teams regarding Routing/Switching/Wireless operations
Work in a fast paced operations environment & Troubleshooting DC environment incidents
Contact ISP service providers / Vendors in case of incidents and hands and feet support
Good in communication and capable of handling inbound and outbound customer calls, which includes live network troubleshooting. Preferred NOC Skills with SD back Ground (Must to have)
Positive in tools – PRTG, Zabbix, ServiceNow (Must to have)
Good to have knowledge of genesis platform to handle Inbound / Outbound Calls
Certification :CCNA (must to have)/ CCNP (good to have)
Candidate should be willing to work in 24x7 rotational shifts.
Ensure tickets assigned to the queue are accepted and worked on time
Monitor 'open' tickets
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Your future duties and responsibilities
Required Qualifications To Be
📌 NOC (Bengaluru)
🏢 CGI
📍 Bengaluru
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