Job Purpose

- Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes

Key Result

Areas/Accountabilities

Sales

- Achieve sales target for all products at store
- Ensure and monitor quality of acquisition through the store

Revenue

- Deliver revenue targets for the store

Customer Service

- Manage churn and achieve customer satisfaction for walk-in customers

Store Management

- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms

People

- Resolve store-specific issues within specific timelines
- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees

📌 Trainee (Mumbai)
🏢 _VOIS
📍 Mumbai