Roles and Responsibilities
- Manage teams to achieve targets such as AHT, CSat, Shrinkage, Attrition, KRA, KPI etc.
- Handle team rostering and ensure smooth operations.
- Oversee contact center management with expertise in BPO operations, call center operations, and people management skills.
- Ensure effective communication with international clients through voice support services.
- Monitor KPIs like SLA Management and provide regular reports for improvement.
Desired Candidate Profile
- 4-9 years of experience in an International BPO environment (preferably).
- Solid understanding of KPI monitoring and analysis.
- Excellent people management skills with ability to handle multiple priorities simultaneously.
- Proficiency in handling various processes including voice processing.
Interested candidate can share updated resume to
[email protected]
📌 TL- International Voice Support - Hyderabad
🏢 Golden Opportunities
📍 Hyderabad