Job Title: Tier 1 Application Production Support Specialist
Experience: 3 to 5 Years
Location: Hyderabad / Bangalore
Work Model: 5 Days Onsite
Shift: 24x7 Rotational Shifts
We are hiring a Tier 1 Application Production Support Specialist to provide end-to-end production support for enterprise applications. This role requires hands-on troubleshooting and incident resolution across Kubernetes, Kafka, Azure Event Hub, Linux, SQL, and monitoring platforms.
The ideal candidate should be capable of independently diagnosing and resolving production incidents rather than only monitoring or escalating tickets.
Key Responsibilities
- Monitor and resolve production incidents
- Troubleshoot application issues using Splunk, Grafana & Prometheus
- Support Kubernetes (AKS) hosted applications
- Investigate Kafka and Azure Event Hub issues
- Perform SQL/PostgreSQL data validation
- Analyze Java/Spring Boot application logs
- Perform Linux-based troubleshooting
- Respond to PagerDuty alerts
- Coordinate with stakeholders during production incidents
- Prepare RCA and incident documentation
Mandatory Skills
- Application Production Support
- Kubernetes (AKS)
- Splunk
- Confluent Kafka
- Azure Event Hub
- SQL / PostgreSQL
- Linux
- Prometheus
- Grafana
- PagerDuty