Roles & Responsibilities

Test Automation & AI‑Enabled Quality Engineering

- Design and maintain a holistic test automation strategy for the ZEISS ServiceNow platform, aligned with GSTC.
- Standardize tools and frameworks, with strong focus on ServiceNow Automated Test Framework (ATF), and ensure effective use across teams.
- Ensure that automation is scalable, maintainable, and sustainable, supporting long‑term platform evolution.
- Identify and promote AI use cases in QA, such as AI‑assisted test design, data generation, defect pattern analysis, and ATF test generation.
- Evaluate and introduce AI‑enabled tools and methods in line with ZEISS responsible AI guidelines, in alignment with Governance QA and GSTC.
- Define guardrails, best practices, and examples for AI‑supported testing tasks to ensure quality, transparency, and compliance.
- Coach Test Managers, QA engineers, and developers on using AI and automation effectively in test design, execution, and defect analysis.
- Foster a culture of experimentation and continuous learning around AI‑enabled quality engineering.

QA Governance & Collaboration

- Collaborate closely with the Global Software Test Center to align on overarching QA strategies, standards, and methodologies.
- Reuse and adapt GSTC frameworks, assets, and best practices for the ServiceNow context, and share ServiceNow‑specific learnings back.
- Support harmonization and standardization of QA processes, test automation approaches, and tooling between CIT‑GP and GSTC.
- Define, refine, and govern QA processes (e.g., user acceptance, functional, non‑functional, regression, and automated regression testing).




- Ensure QA processes are consistently applied and integrated into project and product delivery models.
- Maintain explicit, up‑to‑date documentation of QA and test automation processes, standards, and guidelines.
- Establish mechanisms to monitor adherence to QA processes, identify gaps and risks, and drive corrective and preventive actions.

QA Metrics, Continuous Improvement & Agile Delivery

- Define meaningful QA KPIs for the ServiceNow platform (e.g., test coverage, automation rate, defect trends, execution stability).
- Implement and maintain dashboards and reporting mechanisms for QA KPIs and regularly communicate insights to management and Product Owners.
- Identify opportunities to improve efficiency, effectiveness, and reliability of testing and QA processes based on data and industry trends.
- Evaluate and recommend new tools, methods, and approaches in collaboration with GSTC and Governance QA.
- Support prioritization, planning, and implementation of QA and test automation improvements, from concept through rollout and adoption.
- Promote quality‑by‑design principles and integrate QA and test automation activities into agile ceremonies and workflows.
- Act as a trusted advisor on QA, test automation,



and AI‑supported testing for ServiceNow teams and stakeholders across ZEISS.

Education & Work Experience

- 8+ years of professional experience in software quality assurance and test automation, ideally in an enterprise environment.
- Experience with multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, ITRF or similar).
- Practical ServiceNow experience, including administration, core development concepts, and technical components (e.g., flows, business rules, Client Scripts, UI Policies).
- Hands‑on expertise with ServiceNow ATF , test automation best practices, frameworks, patterns, and automated test suite design and maintenance.
- Strong knowledge of software testing principles, methods, and life cycle; ISTQB Foundation Level (or higher) or comparable qualification.
- Experience defining and working with QA processes (UAT, functional, regression, non‑functional testing, and test automation).
- Openness to and experience with AI‑supported tools in development or QA, focusing on responsible, value‑adding use.
- Proven experience in agile environments (Scrum) and cross‑functional collaboration.
- Strong communication skills, high self‑organization, ownership, and initiative, with a focus on quality, reliability, and continuous improvement.
- Strategic and analytical thinking, with the ability to translate QA strategy into concrete actions and measurable outcomes.
- Degree in computer science, information systems, software engineering, or a comparable qualification.
- Very good written and spoken Communication.

📌 Test-Architect - ServiceNow (Bengaluru)
🏢 Zeiss India
📍 Bengaluru