10 Aug
|
Recognized
|
Bengaluru
10 Aug
Recognized
Bengaluru
- Execute onboarding and offboarding procedures for users across
customer environments.
- Create, modify, and deactivate user accounts in Google Workspace.
- Manage user and channel access in Slack, including permissions and integrations.
- Handle user provisioning tasks in Jira and other ITSM ticketing tools.
- Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
- Follow SOPs to ensure consistency, security, and compliance across
user lifecycle tasks.
- Collaborate with internal teams, partners, and escalate issues to L2 or
OEMs when required.
- Maintain accurate records of account status and license allocations.
- Support MDM -related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).
- Monitor ticket queues and complete tasks within defined SLAs.
- Participate in documentation of recurring tasks and suggest process
improvements.
Requirements
- 0–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
- Basic understanding of Google Workspace (Gmail, Drive, Calendar,
Admin Console).
- Working knowledge of Slack user and workspace administration.
- Familiarity with Jira or equivalent ticketing systems.
- Basic knowledge of license management across common SaaS platforms.
- Robust attention to detail and ability to follow procedures precisely.
- Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
- Good written and verbal communication skills.
- Strong time management and task ownership abilities.
- Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
- Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
- Any certification in IT fundamentals or Google Workspace Admin is a plus.
- Experience working in customer -facing IT service environments.