Key Responsibilities


Zonal Operations Management


- Oversee overall operations and performance of all centers/projects within the assigned zone.

- Ensure successful implementation of skilling, education, digital literacy, and livelihood programs.

- Monitor operational KPIs, center productivity, training quality, and compliance standards.

- Drive process improvements and operational efficiency across regions.


Leadership & Team Management

- Lead Regional Managers, State Heads, Operations Teams, Placement Teams, and support staff.

- Ensure proper manpower planning, recruitment support, and succession planning.

- Conduct regular performance reviews and mentor regional leadership teams.

- Build a high -performance and accountable work culture.


Client & Stakeholder Management

- Maintain strong relationships with CSR partners, government departments, corporates, and funding agencies.

- Represent the organization in strategic meetings and review discussions.

- Handle critical escalations and ensure timely resolution of operational challenges.


Placement & Program Delivery

- Monitor candidate mobilization, training delivery, certification, placements, and retention metrics.

- Ensure achievement of zonal targets related to enrollments, placements, and project outcomes.

- Strengthen employer partnerships and industry engagement initiatives.


Financial & Compliance Management

- Monitor zonal budgets, operational costs, and resource utilization.

- Ensure adherence to organizational policies, audit requirements,



and project compliance standards.

- Review MIS reports, dashboards, and performance analytics regularly.


Strategic Planning & Growth

- Support expansion plans and new project implementations within the zone.

- Identify opportunities for operational enhancement and regional growth.

- Collaborate with leadership on strategic initiatives and process optimization.


Required Skills & Competencies

- Strong leadership and multi -location operations management skills.

- Excellent stakeholder and client management abilities.

- Strong analytical, planning, and decision -making skills.

- Expertise in team handling, escalation management, and project execution.

- Proficiency in MIS reporting and operational monitoring.

- Ability to work in a quick -paced, target -driven environment.


Qualification

- Bachelor’s Degree / Master’s Degree in Management, Operations, Education, or related field.


Experience

- 10–15 years of experience in operations, skilling, CSR, education, livelihood, or training management.

- Experience in managing large -scale, multi -state operations preferred.

- Prior experience in handling government or CSR -funded projects will be an advantage.


Preferred Attributes

- Strong strategic and execution -oriented mindset.

- Willingness to travel extensively across assigned zones.

- Proven track record in managing large teams and achieving operational targets.