Key Responsibilities:

? Implementation &
Deployment

- Install,
configure, and upgrade ManageEngine Endpoint Central (On -Prem / Cloud)

- Perform
agent deployment across Windows, macOS, and Linux endpoints

- Configure
Distribution Servers, Secure Gateway, and network segmentation support

- Integrate
Endpoint Central with Active Directory, Azure AD, and LDAP


? Operational Support

- Day -to -day
monitoring and management of endpoints

- Patch
management for OS and third -party applications

- Software
deployment, license management, and compliance tracking

- Remote
troubleshooting and user support via Endpoint Central tools

- Endpoint
security policy enforcement (USB control, browser security, device
control)


? Automation &
Configuration

- Configure
automation policies, schedules, and workflows

- Create
and manage deployment policies

- Script -based
automation using PowerShell / Batch / Shell scripts

- Endpoint
health monitoring and alerting


? Reporting &
Documentation

- Generate
operational and compliance reports

- Maintain
SOPs,



run books, and implementation documents

- Prepare
dashboards for management review

- Provide
POC and demo support when required


? Troubleshooting &
Escalation

- Resolve
agent communication and patch failure issues

- Analyse
logs and provide RCA for incidents

- Coordinate
with ManageEngine support for product -related escalations

- Handle
L1/L2/L3 tickets as per SLA