Team Lead (Passport) (Chandigarh)

Team Lead (Passport) (Chandigarh)

10 Aug
|
Recognized
|
Chandigarh

10 Aug

Recognized

Chandigarh

Company
Profile



Priority
Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta,
Georgia USA. Our India office is located in Chandigarh, where our dynamic
team builds state of the art, sophisticated Fin -tech products &
solutions.



We are an
emerging payments powerhouse that offer a single unified platform for Banking
& Payments powering modern commerce. Priority offers a unique family of
products which integrate into SMB Payments, B2B Payments and Enterprise
Payments to help businesses thrive.



We are on a
mission to offer an industry agnostic platform that enables businesses to
collect, store and send money using various new age payment methods.



Priority is
an employee -first organization and we continually strive to ensure their
skilled and personal success supported by employee friendly policies and
a positive work environment built on mutual respect and professionalism. We
offer a dynamic work environment, with continuous growth & learning
opportunities. We believe in growing together and our people are the driving
force behind our success.



About Role:



We are looking for a skilled
Team Lead, who is responsible for supervising a team of Analysts and Senior
Analysts to ensure smooth day -to -day support operations. The role combines
hands -on case handling with leadership responsibilities like performance
coaching, SLA monitoring, and continuous improvement. A Team Lead bridges the
gap between frontline support and middle management, ensuring quality service
delivery and team engagement.









Requirements

- Supervise daily workflows and
manage team scheduling.

- Monitor case queues, SLA
adherence, and quality metrics.

- Act as the first point of
escalation for customer issues.

- Review team performance and
provide timely coaching.

- Conduct knowledge -sharing
sessions and process training.

- Prepare and deliver
weekly/monthly performance reports.

- Coordinate with Managers for
process gaps and escalated concerns.

- Foster a culture of
accountability, empathy, and excellence.

- 6 days a week




Benefits

• Bachelor’s degree; preference for Finance, Business, or Tech domains.


• 5+ years in a customer support role, preferably in fintech or banking.


• 1–2 years of people leadership or mentoring experience.


• Strong problem -solving and decision -making ability.


• Familiar with support tools (e.g., Zendesk, Salesforce, Freshdesk).


• Good understanding of U.S. customer service culture and expectations.


• Ability to multitask and maintain team morale in a fast -paced environment.


📌 Team Lead (Passport) (Chandigarh)
🏢 Recognized
📍 Chandigarh

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