The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume setting that handles over 10 million contacts per year.
We Invest in You At Walmart, we focus on the growth and development of our associates We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.
We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.
What you’ll do
As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.
What you’ll bring
· 0 – 12 months of relevant customer service experience
· Excellent written and verbal communication skills
· Able to interact professionally with customers.
· Ability to manage multiple tasks simultaneously.
· Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
· In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
· Review, analyze, and process critical customer queries with accuracy to provide customer
satisfaction.
· Adhere to quality, compliance guidelines and SLA’s
· Must be willing to take continuous voice call