What You'll Do

Manage and expand a high-volume customer portfolio by leading renewals, reducing churn, and scaling growth through efficient, tech-touch strategies You'll report to Director of APAC Sales.

What Your Responsibilities Will Be

Own renewals and retention: Manage the full renewal cycle including forecasting, negotiation, and order execution to achieve renewal rate, GRR (Gross Revenue Retention), and churn targets across the assigned accounts from the region.
Proactively mitigate risk: Identify early warning signals (e.g., low usage, support trends, billing issues) and execute targeted save plays to stabilize at-risk accounts.
Drive efficient growth: Identify and close upsell and cross-sell opportunities aligned to customer outcomes.
Deliver against revenue goals: Maintain a high-velocity pipeline and consistently meet or exceed ARR(Annual Recurring Revenue) and NRR(Net Revenue Retention) targets.
Manage at scale: Oversee a high-volume portfolio using tech-touch strategies to drive engagement and value realization.
Prioritize with data: Segment accounts by health, potential,



and risk; execute standardized, data-driven playbooks for each segment.
Deliver value and build advocacy: Conduct focused check-ins and periodic business reviews, recommending transparent next-best actions.
Amplify customer voice: Capture feedback and partner with Product, Support, and Marketing to influence improvements and campaigns.
Collaborate cross-functionally: Work closely with Customer Success, Solutions, and Marketing to ensure seamless onboarding, issue resolution, and scalable enablement.
Maintain operational excellence: Ensure accurate CRM hygiene, forecasting, and activity tracking.

What You’ll Need To Be Successful

Achieve or exceed renewal rate and GRR targets, with measurable NRR growth across your portfolio
Reduce logo and revenue churn through early risk identification and effective mitigation strategies
Increase product adoption and feature utilization within your cust

📌 Customer Account Manager (India)
🏢 Avalara APAC
📍 India