Entity:
Technology

Job Family Group:
HR Group

Job Description:
JOB DESCRIPTION-
People & Culture Services + Solutions is an internal global shared services organisation, responsible for delivering centralised & standardised People & Culture services for bp from several geographical delivery centres.
The role is a part of the Core Solutions Team and focuses on Case Management and Telephony. The team takes part in the development and execution of solutions design and deployment for HR that support the business strategies. The Senior Solutions Analyst supports solutions for case management and telephony service enabling technologies and more
Role purpose
Deliver the day-to-day design and maintenance of our case management solutions, so we can deliver a great and effective P&C; platform.
Role reporting relationships – 0 direct, 0 indirect reports
Provide support in the design of the solutions that may apply to bp globally, across the businesses, regions, and countries.
Deliver allocated tasks such as access analysis and system solve accurately and promptly.




Understand the stakeholder’s needs and take actions accordingly.
Collaborate with 3rd party suppliers within the Agile framework and document system requirements clearly. Represent bp in day-to-day engagements with the vendor’s team and support requirement gathering, documentation, prioritization and delivery.
Participate in and drive agile ceremonies. Create and maintain user stories, test cases and functional documents. Drive knowledge sharing and capture, deliver training sessions and manage release communications.
Gather and analyse internal data and provide insights into trends and gaps.
Carry out incidents and problem management for live production incidents
Analyse support tickets and intercept/resolve process or technical queries raised by bp employees or third parties. This will involve liaising with colleagues in People, Culture & Communications to ensure that an accurate diagnosis is carried out and that

📌 Senior Solutions Analyst (Pune)
🏢 Bp
📍 Pune