JOB PURPOSE
Citi Velocity platform serves as a web portal aggregating Citi Research, trading desk commentary, quantitative models, data and analytical tools for Citi's Sales & Trading business. This role is integral to providing exceptional client service in support of the platform. The successful candidate will join the Citi Velocity Helpdesk team, working collaboratively with respective Sales teams to deliver high-level service across both internal and external clients. A key focus will be on driving efficiency initiatives to elevate the customer experience and identify process improvements for business-as-usual (BAU) tasks. We are seeking a highly motivated and detail-oriented qualified to join our team, responsible for delivering exceptional support to our internal and external clients on the Citi Velocity platform. This role requires a strong commitment to service excellence, adherence to banking protocols, and the ability to operate effectively in a fast-paced environment.
JOB BACKGROUND
This opportunity is within the global Citi Velocity Access and Helpdesk team,



which operates on a 24-hour basis, providing coverage across trading centers in Asia Pacific, Europe, and North America. The successful candidate will work closely with colleagues in all regions, adhering to a "follow the sun" service Model to ensure seamless global operations for Citi’s most important clients. Specifically, this role will provide critical support from Mumbai during North America business hours (an overnight role supporting US clients), contributing to our integrated global service delivery.
NOTE: It’s EMEA shift – timing 2-11pm
ROLE & RESPONSIBILITIES
Sales Support Associates will work with salespeople, client executives and clients to support all aspects of the client and sales lifecycle including keeping Client Insight and other internal systems active and accurate
Process, manage and fulfill client requests related to Citi Velocity, Research Access, and Entitlements ensuring s

📌 Client Access and Entitlement Associate (Mumbai)
🏢 Citi
📍 Mumbai