Description

Lead Transformation. Inspire Teams. Deliver Impact.

At Salesforce, our most strategic customers invest in the Signature Success Plan—our highest level of partnership designed to unlock continuous innovation, agility, and long-term value. Signature Success goes beyond support. It delivers trusted experts, proactive insights, and tailored engagement at the moments that matter most.

We’re looking for a bold, high-energy Senior Director/RVP to lead our Customer Success team in India. You will play a pivotal role in reshaping how we deliver success to our most important customers. This is a rare prospect to step in, reignite a team's purpose, and lead from the front—evolving our strategy, strengthening performance, and building the foundation for sustainable growth in a critical market.

If you’re a leader who thrives on bringing out the best in people, turning potential into momentum, and scaling impact across regions—this is your role.

What You’ll Be Driving

Inspire and Lead: Build, mentor, and empower an experienced team of Customer Success Managers,



Directors and Area Leads, reigniting team spirit and establishing a culture of clarity, accountability, and shared success. Bring renewed focus, energy, and ambition to a team ready for its next chapter—re-establishing high standards and a strong sense of purpose in how we deliver success
Own the Signature Success Business: Oversee the delivery of Signature obligations, scale adoption, and lead renewals and growth across your portfolio.
Strategic Account Engagement: Partner directly with customers and internal teams to shape and execute strategic account plans, ensuring alignment with customer goals and driving measurable outcomes.
Executive Relationship Building: Cultivate deep partnerships with C-level stakeholders across both commercial and public sector organizations, positioning Signature as a driver of transformation.
Cross-Functional Leadership: Collaborate closely with Sales, Renewals, Professi

📌 Senior Director, Customer Success Management (Hyderabad)
🏢 SalesForce-ad
📍 Hyderabad